Malta deserves real Italian tiramisù.

Seller. The seller is Carmelo Paone, sole trader t/a Don Tiramisù Malta, trading as Don Tiramisù Malta, at Triq San M. Kolbe, St. Paul’s Bay, Malta, VAT number MT 3036 0625. Contact: orders@dontiramisu.mt or WhatsApp +356 7783 8309.

Products. Don Tiramisù products are handmade, chilled and perishable. Photographs are illustrative; small variations in finish are normal. A sharing box has a declared net weight of 1.2 kg and normally serves 6–8 people.

Ordering and acceptance. Choose each flavour, method and date before checkout. An order becomes binding when payment is accepted and Shopify issues an order confirmation. We may contact you promptly if a selected date becomes unavailable; you may accept a replacement date or receive a full refund for the affected order.

Prices and payment. The product price shown on the website is confirmed at checkout. Any applicable tax is included where required. Delivery is charged separately according to distance. Promotional codes and delivery rewards apply only when their displayed conditions are met. Payment is required in advance through the payment methods offered at checkout.

Ordering deadlines. Wednesday pick-up: order by Monday 16:00 · Thursday pick-up: order by Tuesday 16:00 · Friday pick-up: order by Thursday 16:00 · Saturday delivery: order by Friday 16:00 (Malta time). At the deadline the nearest affected date becomes unavailable, while later dates remain open. A customer who opens checkout before the relevant deadline may complete that checkout afterwards.

Pick-up and delivery. Wednesday–Friday pick-up is free in St. Paul’s Bay; the precise address and collection instructions are provided privately. Saturday delivery is available on Malta within the configured zones. Gozo and Comino are excluded. Selected dates are saved on each line of the order.

Mixed orders. One order may contain a pick-up part and a Saturday delivery part. They are displayed separately in the cart and order details. The delivery fee is charged once for the delivered part. Where a delivery reward has a minimum spend, the complete merchandise subtotal of the same order—including both pick-up and delivery items—counts toward it.

Cancellations. A full refund is available when cancellation is requested at least 48 hours before the selected service date. Because products are made to order and are highly perishable, cancellations within 48 hours are not normally refundable. This does not limit rights that cannot legally be excluded.

Customer responsibilities. Supply accurate contact and delivery information, keep the telephone reachable, and ensure someone is available. The driver waits a maximum of 10 minutes. A missed delivery caused by absence, an incorrect address or inability to contact the customer is not refundable.

Food safety. Refrigerate immediately at 0–5°C, follow the use-by label and consume within three days of production. Review the allergen information before ordering and contact us before payment if an allergy or intolerance is relevant.

Complaints and governing law. Report a product or service problem promptly with the order number and supporting photographs where relevant. These terms are governed by Maltese law, without removing any mandatory consumer protection rights.

48 hours or more before the selected date: contact us to cancel or request a change. A cancellation qualifies for a full refund.

Less than 48 hours before the selected date: we will help where practical, but a cancellation or refund is not normally available because ingredients, production time and capacity have already been committed to a perishable made-to-order product.

Missed pick-up: contact us immediately. We may offer another collection time only while the product remains within its safe handover window; a missed collection does not automatically qualify for a refund.

Failed delivery: the driver waits up to 10 minutes. No refund is due when delivery fails because nobody is available, the address or telephone number is incorrect, access is not provided, or the customer cannot be contacted.

Quality or order error: email orders@dontiramisu.mt as soon as possible and preferably within 24 hours of handover, quoting the order number and attaching clear photographs. Keep the product refrigerated while the issue is reviewed. Where we confirm a defect or our error, we will offer an appropriate replacement, credit or refund.

Approved refunds are returned to the original payment method. Bank and payment-provider processing times are outside our control.

Wednesday–Friday pick-up: free evening collection in St. Paul’s Bay on the date selected for each item. Wednesday orders close Monday at 16:00, Thursday orders close Tuesday at 16:00, and Friday orders close Thursday at 16:00 (Malta time). The exact address, collection window and instructions are sent privately with the order confirmation or follow-up message.

Saturday delivery: chilled delivery on the Saturday selected for each item. Orders for a Saturday close at 16:00 (Malta time) on the preceding Friday. The standard fee is calculated from the delivery address: €3 up to 5 km, €5 over 5–10 km, €7 over 10–20 km, and €10 over 20–35 km from St. Paul’s Bay.

Delivery is available on the island of Malta only. Gozo and Comino are excluded from normal delivery. Delivery times are estimates and can be affected by traffic, access and route conditions.

Provide the complete address, postcode, access instructions and a reachable mobile number. Someone must be available to receive the chilled product. Maximum driver wait is 10 minutes.

If the same paid order contains both methods, the pick-up and Saturday delivery parts remain separately labelled by date. The delivery charge applies once to the delivered part.

Important: always read the ingredient and allergen label attached to the physical box. Supplier formulations can change, and the product label supplied with your order is the controlling declaration.

All flavours contain mascarpone (MILK), pasteurised EGGS, sugar, coffee and savoiardi containing WHEAT/GLUTEN and EGGS. Classic is finished with cocoa.

Nutella additionally contains hazelnut-chocolate spread and roasted hazelnut topping, including HAZELNUTS, MILK and SOYA.

Biscoff additionally contains Lotus Biscoff spread and biscuit crumb, including WHEAT/GLUTEN and SOYA.

Pistachio additionally contains pistachio cream, pure pistachio paste and pistachio granella, including PISTACHIOS/NUTS; the chosen cream may also contain MILK and SOYA as declared on the box label.

All flavours are produced in the same workspace. Cross-contact with milk, eggs, gluten, soya and nuts cannot be excluded. Do not order for a serious allergy without contacting us first.

All Don Tiramisù flavours are alcohol-free. Keep refrigerated at 0–5°C, consume within three days of production and never after the use-by date on the label.

Controller. Carmelo Paone, sole trader t/a Don Tiramisù Malta, trading as Don Tiramisù Malta, is responsible for personal data used to operate this store. Privacy enquiries can be sent to orders@dontiramisu.mt.

Data used. We may process names, contact details, billing and delivery addresses, order contents, delivery instructions, customer messages, payment status, device information and cookie preferences. Payment card details are handled by the payment provider and are not stored by us in full.

Why. Data is used to take payment, prepare and fulfil orders, provide customer support, prevent fraud, keep legally required accounting records and improve the store. If you voluntarily join The Don’s List, your email address and consent are also used to send occasional marketing and any welcome offer that is currently advertised; you can unsubscribe at any time.

Service providers. Data may be handled on our behalf by Shopify, payment providers, email and workspace providers, delivery partners and analytics or cookie providers that are enabled for the store. They receive only what is needed for their role and are subject to their own legal and contractual safeguards.

Retention and rights. We keep data only for operational, accounting and legal periods. Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability, and may complain to the Office of the Information and Data Protection Commissioner in Malta.

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